industries

Smart Services and the Internet of Things

Smart Services, such as wireless monitoring applications or automotive infotainment systems are already beginning to take over many aspects of our daily life. Based on an array of connected devices, sensors and applications that collect, process and interpret data and then act upon these interpretations – we are witnessing the development of completely new service sectors and business models.

Built on the technologies for portable, wearable and even implantable devices, the upcoming Internet of Things (IoT), whereby everything and everybody will be permanently connected, is set to provide us with a world-spanning fabric of information that will become an almost “natural” part of our environment.

However, time does not fly quite as fast as that and currently it is still a complex task to develop, set-up and maintain a successful Smart Services process. This not only requires deep insight into the demands of the various Stakeholders relating to a given Smart Service, but also a thorough understanding of the connected devices, suitable applications and data platforms involved.

7layers Smart Services

Smart Services “SODA”(TM) Model

Whereas the complexities of Smart Services processes have so far typically been visualized as a “chain” –  7layers has developed its SODA(TM) model – to illustrate the process and its Stakeholders in terms of a dynamic procedure:

Smart Services Stakeholders

  • Users and Connected Devices 
    The process is centered on the User, equipped with connected devices, and seeking a more efficient and convenient life style.
  • Originators
    The process is initiated by Smart Services Originators who have a novel business idea which they can implement with the support of Service Providers.
  • Service Provider
    Smart Services Service-Providers are responsible for the business relationship with the user. They set up the contract with the user, enable him to use the service and invoice him for the services used.
  • Data Platforms
    Data platforms collect and interpret the data provided to them via the connected devices, once the user has permitted this.
  • Action
    The (pre-emptive) Action, which can be a physical action or merely a data exchange, is initiated in accordance with the interpretation of the data received. It is feasible either to start such actions completely automatically or to involve human intelligence. The higher the degree of automation, the more crucial it is that the whole process functions faultlessly.

The Smart Services Stakeholders interact at different points in time, whereby the continuously ongoing processes are not yet necessarily completed when the initiation of the action has taken place. The 7layers SODA(TM) model therefore describes a Smart Services process in terms of a dynamic “circular” procedure that must be continuously monitored once it has been set up.

More about the essential requirements such as Connectivity, Data Security, Accountability and Service Quality, which must be fulfilled, to ensure that Smart are reliable, safe to use and reasonably priced, you can read here:
https://www.7layers.com/industries/smart-services-iot-internet-of-things/requirements

Examples of Smart Services processes can be found in the automotive and telematics sector, the mobile health industry, the smart city, smart home, smart metering area and many more.

As an expert in wireless technologies 7layers has already been working together with these industries for several years. Originally set-up as an engineering and test facility for the mobile communications industry we now offer a wide range of services that support M2M device manufacturers as well as other Stakeholders across the complete lifecycle of Smart Services processes.

7layers